MEL Research Limited

M.E.L Research is a specialist market, social and behavioural research and insights consultancy with a clear purpose: to make a positive difference to organisations, employees, customers and wider society. We are not a standard agency. We embed social value in everything we do: in why we work, how we work, and who we work with.

As a full-service agency, we deliver both quantitative and qualitative research across a wide range of sectors, including health and wellbeing, housing, culture and heritage, education and skills, public consultations, technology and transport.

We are a trauma-informed organisation with deep experience working with vulnerable, minoritised and disadvantaged communities. Our clients include local and national health agencies, mental health charities, local authorities and statutory services. We are skilled in engaging people with lived experience of trauma, including those affected by homelessness.

Equity, Diversity and Inclusion (EDI) is at the heart of our approach. Our research often amplifies the voices of seldom-heard communities, and we apply an EDI lens throughout our methodologies.

We are also experts in co-design and engagement approaches that centre lived experience. Our participatory methods include ripple effect mapping, outcome harvesting and appreciative inquiry. We design evaluations for complex systems and evolving service user journeys, ensuring insight remains relevant and actionable.